ANOTHER AMAZING TRUE STORY
ABOUT VPC’s CUSTOMER SERVICE
as told by Derek Volk

On Tuesday, August 25 at 7:45pm I was out for dinner with my wife when my cell rang.  I looked down and noticed it was Frank Crossman.  He usually doesn’t call me after hours so I said, “I need to get this.”   Frank told me that one of our customers was about to run out of boxes and they needed some more by midnight or they’d have to send everyone home.  Luckily we warehouse the boxes they needed so I told Frank I would head home to look up in the system if we had any stock on the floor.  The computer said we did so both Frank and I headed to Biddeford.  When I got there I started walking around looking for them with no success.  I called Barbie Poitras, our Shipping Supervisor, at home.  She walked me through the new bar coding system which helped me find them immediately and easily.  Once I found them Frank and I started loading them into our cars.  They needed 750 (3 pallets).  I got just over 2 units in my SUV and Frank got the rest in his car.  Al Gore may hate my Expedition but it sure delivers boxes well!!  :-)   We arrived in New Hampshire at 11:15pm with all the boxes they needed to keep running all night.  At 6:00am the next day Vladimir unloaded the straight job, which was full and heading north, filled it with another 3,000 boxes and sent them what they needed to keep running.  I got home at 1:00am pumped up and ready to wake up shortly for another beautiful day to sell corrugated!!

KLUTZ of the QUARTER
WINNER - DEREK VOLK!

RECAP -  Derek and his daughter, Lilly, were at a softball tournament in Lowell, MA in mid-May.  After the games they went to the hotel swimming pool.  Derek got changed into his suit and put his keys in his sneaker.  After cooling off they headed up the elevator with their luggage, cooler and some equipment.  When they got to their floor and walked out of the elevator the sneaker fell off the cooler and dropped right down the elevator shaft!  Since the hotel farms out the elevator service Derek’s son, Dylan, had to drive to Lowell with a new car key.  

From Derek:  As much as I tried to make Greg’s cell phone story sound a lot worse than it was, losing my keys going down the elevator shaft won me the title of Klutz of the Quarter.  Thank you all for voting.  For the record, the Tewksbury Holiday Inn called me about a month later when they found my keys shocking everyone (especially my loving wife) who didn’t believe I really dropped keys down an elevator shaft but had simply lost them.