An email to Linda Hajjar from a customer today . . . ho-hum, what else is new! 

Linda, 

This month seems to have been filled with one rush order after another. Thank you very much for coming to our aid not just once, but several times this month. Your help and the help of your coworkers has been greatly appreciated.

Linda, thank you for your outstanding customer service. It’s a pleasure to work with a company who values their customers as much as we value ours.

Enjoy,

Cara

After receiving over 100 guesses on the “How many boxes did VPC sell in 2011?” contest, we have a winner.  The guesses covered quite a range with the lowest at 100,000 boxes and the highest guess at 3 billion!  Congratulations to Paul St. Clair who had the closest guess to the answer .  .  .  28,694,985.    Thanks for playing along.

The Biddeford-Saco Chamber of Commerce, in an effort to promote manufacturing the twin cities, produced a series of videos featuring local manufacturing companies.  Volk Packaging was honored to be chosen as one of those companies.  The idea behind the project is to remind people in the community that there are good paying jobs in the manufacturing sector in Biddeford and Saco. 

 http://www.youtube.com/watch?v=zD-hTOPUWF8

I was just doing some research and came across a spreadsheet with exactly how many boxes we sold in 2011!!  Email me your best guess and the closest guesser wins a Volk Packaging sweatshirt.  dsvolk@volkboxes.com 

How “green” is Volk Packaging?  Well, Volk Packaging is so green that our Maintenance Department walks to the Electrical supply store to pick up electrical components for the Efficiency Maine projects that are underway!!  

Of course having the electrical supply warehouse across the street helps. 

Let’s stuff the ballot box for Cindy’s grandson, Maddix in the Q97 Baby Idol!!

Voting is open! Maddix is on page 18 #0685. Click on the Site URL link below then click on the VOTE box.
Site URL: http://wjbq.upickem.net/engine/Welcome.aspx?contestid=55040

Dear Derek,　

Being a customer of Volk I have watch your box talk segments and have found them interesting and informative. I particularly liked the one where you speak of the dedication of Volk and its employees to their customers. I always believed that to be true as I have had nothing but good experiences with Volk in the years we have been a customer.

But this week I experienced a crisis as I had a shipment came in from overseas where the boxes were unusable and I needed to get replacement boxes immediately as we had committed to our customer to ship this week. I called my sales rep, Steve Kearney, late in the morning on Tuesday asking for help. I immediately got a response saying that if I placed an order quickly we could have the boxes on Thursday. About an hour later I got a call from Steve saying that we would have the boxes on Wednesday as he would meet the truck and deliver them to us personally.

We got the boxes and shipped our order on Wednesday. Because of the whole Volk team and their extraordinary efforts we were able to meet our commitment and keep our promise to our customer.

Derek, I just want you to know that we appreciated your team’s efforts and commitment to customer satisfaction.  This has truly convinced us how committed your organization is to customer satisfaction.

THANK YOU,

Bill

Purchasing Manager

http://www.youtube.com/watch?v=pvxclbdl1n4&feature=youtu.be

Today’s “Box Talk” features Russell Schmelzer. Russell, a Benjamin Volk Award winner, has been with the company for over 20 years and is Volk Packaging’s top sales rep. The story Russell tells in this “Box Talk” is one of many just like it. Every sales rep can tell you stories of times the Volk Packaging associates went above and beyond the norm to service their customers. It is all part of the Ben Volk creed, “Our Customer are Our Bread and Butter.”

If you get a chance to go to Belfast, Maine, check out “Corrugation Nation” – http://bangordailynews.com/2012/04/06/living/thinking-inside-and-outside-the-cardboard-box-at-waterfall-arts-in-belfast/?ref=videos

$50 each for the 8 who have maintained their final BIGGEST LOSRER weight until April 1, 2012 – Rich Wills, Ron Toussaint, Lori Lareau, Doug Hellstrom, Kelli Tix, Glorijane Wonslow, Vlad Lenchuk and Scott Seeley. Nice job, Losers!